Understanding Dynamics 365

Understand the CRM system

Have you ever heard of Dynamics 365 provided by Microsoft? Microsoft Dynamics 365 is a business application that integrates and utilizes data from various departments such as sales, marketing, accounting, general affairs, and human resources into a single application.

Why should you choose Dynamics 365?

In the previous Understanding CRM Systems article, you learned about CRM, why you need it, and the value of centralizing your information. If you are considering implementing a CRM system, I recommend Dynamics 365 from Microsoft. So why should you choose Dynamics 365? Let's take a look at why you should choose Dynamics 365.

Features of the Dynamics 365 application

In the previous article, I have explained why I recommend Dynamics 365 as a CRM system. In that article, I mentioned some of the applications available in Dynamics 365. In this section, I will introduce each application, starting from the sales support system to marketing, support services, project management, and human resources.

Five important decisions to make before implementing Dynamics 365

Now that you understand the various applications provided by Dynamics 365, you can use Dynamics 365 not only for SFA but also for HR, accounting, marketing and project management. Dynamics 365 can be used not only for SFA but also for HR, accounting, marketing and project management.

What is the purpose of implementing Dynamics 365 and what goals do you want to achieve?

In the previous article, I introduced the five points that you should decide before implementing Dynamics 365. In this article, I would like to focus on the "purpose" of the implementation. In this article, we will discuss the "purpose of the implementation."

Instructions for using the Dynamics 365 free trial version [as of 2018].

If you are still considering to introduce Dynamics 365, I recommend you to try the **free trial version** to get a better understanding of the usability and operation.

Scenarios for using Dynamics 365 in sales

The purpose of implementing Dynamics 365 has become clearer, and with the cooperation of each department, we are now able to visualize to some extent the follow-up system after implementation.

Scenarios for using Dynamics 365 in marketing

In the scenario of using Dynamics 365 in sales, we introduced a scenario of using Dynamics 365 in sales. Now, what would happen if Dynamics 365 is used in marketing?